faq

We're here for you! Feel free to drop us an email at hello@iamkai.co for any questions not answered here.

For ordering, shipping & return information, click here.

Where is kāi based?

We're based in Singapore. For more about our brand, click here!

Do you use real leather?

No, our bags and pouches are made from bi-cast leather (a.k.a vegan leather).

How do I care for my bags & pouches?

Our designs are unique and it is best to handle them with care. To best retain the shapes of your bags and pouches, be sure not to overstuff them with odd-shaped items. Additional care tips are printed on the tags that come with each bag and pouch.

Who designed the products?

All our products are designed and born from the minds of team kāi. Every single shape, shade of colour and little detail you see has been a conscious decision made by us – they’re like our little babies!

When is your next collection launching?

We’re always working on something new for you – follow us on Instagram (@iamkai.co) for all the latest updates and release announcements!

Why can’t I find a product I’m looking for?

Our collections are released in limited quantities and might not be restocked after it sells out. Do follow us on Instagram (@iamkai.co) for all the latest updates, so you can get them as soon as they’re released!