ordering, shipping & returns

 

If you ever need help with your orders, feel free to drop us an email at hello@iamkai.co.

For questions on our brand and products, please click here.

Ordering

What payment modes do you accept?

We accept payment by VISA, Mastercard, American Express, Paypal, Shopify Pay, Apple Pay & Google Pay. Payments can also be done in installments via Hoolah.

When will my account be charged?

Your account will be charged immediately after your order has been accepted and processed.

I changed my mind! Can I cancel my order?

Unfortunately, we will not be able to cancel your order once payment has been made and the transaction is underway. However, if you do need help, feel free to drop us an email at hello@iamkai.co.

Shipping

*Normal mail, local courier & international deliveries may be delayed due to COVID-19.

Where do you ship to?

SHIPPING TYPE DELIVERY TIME PRICE (SGD)
Singapore (Singpost Normal Mail) 4- 6 business days
*Please note that we will not be liable for slow or lost mail under this option.
FREE for orders under S$28.
For orders above S$28 please opt for courier delivery.
Singapore (Courier Delivery) 4 - 6 business days

FREE for orders above S$50 or S$3

Malaysia 8 - 12 business days S$6
Indonesia 8 - 12 business days S$20
Philippines
8 - 12 business days
S$25
Australia 
8 - 12 business days
S$25
USA
8 - 12 business days
S$50
United Kingdom
8 - 12 business days
S$50
Rest of the world 8 - 12 business days Calculated at checkout


All local & international shipments are registered and trackable.

Please note: Any import duties and taxes that are charged once the parcel has reached the destination country must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you’ve any questions regarding the charges, please contact your local customs. 

Can I track my order?

LOCAL NORMAL MAIL: No tracking number will be provided under this option.

LOCAL COURIER DELIVERY: You will receive an email notification once your order has been picked up by our courier. Our courier partner will contact you directly regarding your delivery status.

INTERNATIONAL SHIPPING: You will receive a tracking number with your shipment notification email.

I have yet to receive my order, what should I do?

FOR SINGAPORE ORDERS: Shipping can sometimes be delayed due to weekends or Public Holidays. If you’ve yet to receive your order after 10 business days or more, just drop us an email at hello@iamkai.co and we’ll do our best to help you.

FOR INTERNATIONAL ORDERS: After we have shipped out your order, there might be unforeseen custom checks & delays. If you do not receive your order after 21 days, please contact us at hello@iamkai.co for assistance.

Returns

What’s your return/exchange policy?

All purchases made on www.iamkai.co are final and not eligible for return or exchange.

kāi will provide an exchange for defective items when notified within two days of when the item/items were received, provided the items are unused, with all original tags attached.

If you have received a defective item, please notify us immediately at hello@iamkaico.

Help, I received the wrong product!

If you received a different product from the one you ordered, we’re sorry! Please contact us immediately at hello@iamkai.co and we’ll make sure you get the correct product you ordered.